Tom Brown Wholesale Florist - Flowers, Plants and Sundries

Terms of Business

Tom Brown Wholesale Ltd believes in all the businesses we serve and will do everything possible to give your business the edge with our superior quality and service. All we ask in return is that you adhere your payment terms as agreed with Tom Brown Wholesale Ltd.

Download our terms of trading

Commitment

Tom Brown Wholesale Ltd are committed in supplying only the finest quality floral supplies all year round, this leads to us sourcing the finest product from around the globe and delivering it direct to your door.

With journeys starting over 5000 miles away it is inevitable that there will be the odd broken stem which we hope you will understand.

However, excessive breakages should be reported within 24hrs of delivery to allow us time to investigate and rectify the issue.

Our commitment to quality is second to none, if you do have an issue with an item once again please inform the company within 24hrs so we can investigate – often an emailed photo will help.

Once we have indentified the issue we will discuss the best resolution to minimize the impact on your business i.e. credit note, partial credit note or replacement.

*Please be aware that credit notes, partial credit notes and replacements may require the return of the original product and as such should be available to our driver upon the next delivery. At no point should the product be used or disposed of unless agreed with Tom Brown Wholesale Ltd in advance*

Reliability

Tom Brown Wholesale Ltd understands that reliability from your wholesaler is paramount to your business commitments. Each order is hand picked by our team of experienced wholesalers ensuring that each order is fulfilled to the best of our ability.

Though very rare sometimes an item ordered will not arrive into our warehouse in timely manner to allow delivery or on occasions will not be of a quality we are happy to put our name against. In these circumstances we will substitute that item with the best match possible; this is where our experience comes to the forefront and avoids sending out a partial order.

*Should you wish to opt out of this service please advise*

What Our Customers Say About Us

We aim to please and our business is focussed on helping YOU succeed

Anything I need they will either already have in stock or are happy to get in for me - the flowers are always fresh and on the rare occasion there is a problem they will always change or credit. The online shop is great I can spend exactly what I want and see a huge selection and variety of flowers, plants & sundries. Every one is so friendly and approachable, definitely the best supplier I have.

Gregor
Nicci - G's Flower Studios

Palette Events have had the pleasure of being supplied by Tom Browns Wholesale for the last 7 or 8 years and without exception it has been an utter pleasure. Their exacting standards and personal service remains constant from one year to the next, their professionalism is unquestionable and they are always proactive and responsive with any enquiry we throw at them, however off the wall

Mark Tilley
Palette Events

When I first entered the site I could tell that a lot of thought had gone into making it as easy for Tom Brown Wholesaler customers. Someone (like me) with no technical background really appreciates the very simple clear layout, excellent product graphics and information and how easy it is to place an order. All in all, a highly polished and professional site, making life easy for the florist. I can even do my ordering in the comfort of my own home too, and have to knowledge that I will get what I order. Excellent job everyone, keep up the good work and I will continue to use it for ALL my ordering!

Charles Barnard
Fleur Boutique

Terms of Business

Commitment

Reliability

What Our Customers Say About Us

We aim to please and our business is focussed on helping YOU succeed

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