Tom Brown Wholesale Ltd are committed in supplying only the finest quality floral supplies all year round, this leads to us sourcing the finest product from around the globe and delivering it direct to your door.
With journeys starting over 5000 miles away it is inevitable that there will be the odd broken stem which we hope you will understand.
However, excessive breakages should be reported within 24hrs of delivery to allow us time to investigate and rectify the issue.
Our commitment to quality is second to none, if you do have an issue with an item once again please inform the company within 24hrs so we can investigate – often an emailed photo will help.
Once we have indentified the issue we will discuss the best resolution to minimize the impact on your business i.e. credit note, partial credit note or replacement.
*Please be aware that credit notes, partial credit notes and replacements may require the return of the original product and as such should be available to our driver upon the next delivery. At no point should the product be used or disposed of unless agreed with Tom Brown Wholesale Ltd in advance*
Tom Brown Wholesale Ltd understands that reliability from your wholesaler is paramount to your business commitments. Each order is hand picked by our team of experienced wholesalers ensuring that each order is fulfilled to the best of our ability.
Though very rare sometimes an item ordered will not arrive into our warehouse in timely manner to allow delivery or on occasions will not be of a quality we are happy to put our name against. In these circumstances we will substitute that item with the best match possible; this is where our experience comes to the forefront and avoids sending out a partial order.
*Should you wish to opt out of this service please advise*
What you say about us
We love to get feedback from our customers, good or bad, it helps us improve our service to all!
Why not join our happy customers?
Anything I need they will either already have in stock or are happy to get in for me - the flowers are always fresh and on the rare occasion there is a problem they will always change or credit. The online shop is great I can spend exactly what I want and see a huge selection and variety of flowers, plants & sundries. Every one is so friendly and approachable, definitely the best supplier I have
Nothing is ever too much trouble and they are always helpful and able to give advice on everyday and specialist orders. The quality of flowers and plants sent out is always excellent and I'm therefore 100% confident that everything leaving my shop is top quality - I would never dream of going anywhere else!
We have been a customer of Tom Brown for 11 years. We are approached regularly by other wholesalers but no-one compares to their quality; the quality of the flowers, plants, sundries and just as importantly customer service. All of the team are so helpful and no question is ever silly! They always go above and beyond. Thank you to all at Tom Brown.
We've have had the pleasure of being supplied by Tom Browns Wholesale for the last 7 or 8 years and without exception it has been an utter pleasure. Their exacting standards and personal service remains constant from one year to the next, their professionalism is unquestionable and they are always proactive and responsive with any enquiry we throw at them, however off the wall